KenCall is East Africa’s largest international contact centre and has won awards and recognition from clients and the international media for excellence in sales, service and quality. Its principals bring years of successful executive-level experience in Fortune 100 companies in the US and Europe, and extensive knowledge of doing business in East Africa. The organization’s world-class, state-of–the-art-facility in Nairobi, Kenya, operates 24 hours a day, 7 days a week.
KenCall has built a successful enterprise based on Kenya’s large labor pool of talented, motivated university graduates whose mild, neutral accents are appreciated by international and Kenyan customers. KenCall plans to set up other sites within Nairobi in the short term, and has long term plans to expand into the larger East African region, specifically Uganda, Tanzania and Rwanda.
KenCall has a proven track record in helping its clients to retain customers, grow sales, and develop and maintain their customer databases. Its services include activities that deal with the clients’ customers directly (Contact Center operations) and activities in which the clients’ customers are not directly in touch with KenCall (Back Office operations). KenCall has clients in the US, UK, Europe and East Africa. It can support English, French and Kiswahili and local language speaking customers. KenCall looks to build long-lasting relations with its clients and rarely works on short-term projects.