To access the service, farmers call the help line numbers and ask their questions on farm related subjects like livestock, crops or climate. The in-house agricultural experts provide the right solutions or call them back with feedback within 24hours. In the event that the agricultural expert is unable to respond in real-time, the helpline experts gets in touch with the second-line agriculture subject matter specialists who are able to provide the answer to them. With the right answer the in-house experts revert to the farmer and answer the question.
On the first time the farmers call in they are taken through a registration process and given a registration numbers. There are no charges for registration (the telephone charges remain the same depending on the mobile service provider).
The calls are recorded for purposes of feedback, quality and product assessment. All information is confidential.
M-Kilimo Kenya Farmer Helpline Numbers: 0711 035 345, 0732 134 345, 020 660 2345.